Shipping policy

Shipping Policy

1. Shipping area

We ship to all member states of the European Union. We currently do not ship to countries outside the EU, including the United Kingdom and Switzerland.

Please note that some territories are politically part of an EU member state but lie outside the EU customs and VAT area (e.g. the Canary Islands, Ceuta, Melilla, the French overseas departments, Åland, Gibraltar and Heligoland). We do not deliver to these territories.

2. Shipping method and costs

All orders are shipped with DHL Premium including tracking. Shipping costs are 4,90€-6,90€ per order and are displayed to you in the shopping cart and again in the order summary before you complete your purchase. [Optional: Orders over 65€ ship free of charge.]

We do not deliver to PO boxes. Delivery to DHL Packstations is possible.

3. Delivery time

Estimated delivery time is 2–5 business days after dispatch.

Business days are Monday to Friday, excluding public holidays at our dispatch location. Orders placed after 8 PM or on weekends and public holidays are processed on the next business day.

Delivery times are estimates based on DHL's standard transit times and are not guaranteed dates, unless we have expressly agreed a fixed delivery date with you in writing. For payment methods requiring advance payment, the delivery period begins on the day after your payment instruction is issued.

4. Tracking

Once your order leaves our fulfilment centre, you will receive a shipping confirmation by email containing your DHL tracking number. Tracking data may take up to 24 hours to become active.

5. Delivery address

You are responsible for providing a complete and correct delivery address. Address changes are only possible before dispatch — please contact us immediately at contact@rev10.store. Additional costs arising from an incorrect or incomplete address supplied by you may be charged to you.

6. Undeliverable and unclaimed parcels

If a parcel cannot be delivered and is returned to us because it was not collected from the DHL pick-up point within the storage period, or because the address was incorrect, we will contact you to arrange redelivery. Redelivery may incur an additional shipping charge. This does not affect your statutory right of withdrawal.

7. Transport damage and loss

If goods are delivered with obvious transport damage, please report the damage to the carrier as soon as possible and contact us at contact@rev10.store. Failure to do so has no consequences for your statutory warranty rights or your right of withdrawal — it simply helps us pursue our own claims against the carrier.

For consumers, the risk of accidental loss or deterioration of the goods passes to you upon delivery of the goods. For business customers, the risk passes upon handover to the carrier.

8. Delays outside our control

We are not liable for delays caused by circumstances beyond our reasonable control, such as strikes, extreme weather, carrier disruption or official orders. In such cases we will inform you without undue delay. Your statutory rights, including the right to withdraw from the contract after setting a reasonable additional deadline, remain unaffected.

9. Partial deliveries

If individual items in your order are unavailable, we may make partial deliveries at no extra shipping cost to you, provided this is reasonable for you.

10. Contact

Questions about your shipment? Email us at contact@rev10.store with your order number.